Thursday, 10 January 2013

Apology not accepted

Just want to go on record as saying I do not accept South West Trains' apology for the disruption to my service last night, in particular as it meant I missed seeing my daughter before her bedtime.  That's priceless.

Also because this morning's service into Waterloo was delayed by four minutes, owing to a slow moving train ahead of us in the Clapham Junction area.  The connecting Bakerloo Line to Edgware Road was a further minute delayed.  That's four minutes overall over when I would have arrived had the initial train been on time.  £10.

Incidentally, what's with the phrasing 'We'd like to apologise...'  That's not actually an apology, is it?  We'd like to apologise, but... we don't want to/don't care/did it on purpose.

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