Just want to go on record as saying I do not accept South West Trains' apology for the disruption to my service last night, in particular as it meant I missed seeing my daughter before her bedtime. That's priceless.
Also because this morning's service into Waterloo was delayed by four minutes, owing to a slow moving train ahead of us in the Clapham Junction area. The connecting Bakerloo Line to Edgware Road was a further minute delayed. That's four minutes overall over when I would have arrived had the initial train been on time. £10.
Incidentally, what's with the phrasing 'We'd like to apologise...' That's not actually an apology, is it? We'd like to apologise, but... we don't want to/don't care/did it on purpose.